!!!PLEASE DO NOT!!!
Make an order with a mix of our monthly BishieBox, in-stock, and pre-order items. The release dates are very different and we will cancel your order if it contains items from both sections. If you wish to pre-order any items please make a separate purchase. By making a free customer account on our website you are able to keep track of all your orders. This includes BishieBox order, in-stock order, or pre-order. If you have further questions please contact us at any time.
SHIPPING & TRACKING
- DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide! Shipping will automatically be calculated upon checkout depending on your location. All packages will also include tracking upon dispatch. Please wait at least 24-48 hours to see an update in your tracking once you receive it via email.
- WHEN WILL MY BOX SHIP?
We dispatch boxes the month after we close pre-orders by the end of each month. For example If you pre-ordered a March box back in February then you will receive by the end of March. All pre-orders open one full month in advance, please take this into careful consideration before ordering any of our boxes as they are not dispatched right after a pre-order is placed.
- ONCE MY BOX SHIPS, HOW LONG WILL IT TAKE TO ARRIVE?
If you're located in the United States and received a shipping notification please expect a wait time of 2-5 business days to receive your box. During major holidays post offices often close and this can make boxes take a few days extra to arrive. We ask everyone to please be patient. Specially during Winter season since all packages are delayed Worldwide due to a lot of shipments going in and out at the same time because of Holidays.
- If you're located outside of the United States and receive a shipping notification please expect a wait time of 2-3 weeks to receive your package. International packages may sometimes be delayed by customs depending on your countries policy, and they will often hold specific packages longer than others. This is something we have no control over and we deeply apologize for any incontinence this may cause you. We are also not responsible for any associated import or tax fees that customs may charge upon receiving your package. Each country is different with their customs and fees so please keep this in mind before pre-ordering.
LOST, DAMAGE & MISSING PACKAGES
- MY BOX HAS A DENT OR IS DAMAGED ON THE OUTSIDE, CAN YOU EXCHANGE IT?
We apologize if the post office damaged the outer box upon travel. Please keep in mind that our boxes are primarily designed for shipping and protective surrounding only, we do not offer replacements for any damage on the outside of the box.
- I HAVE A MISSING ITEM OR RECEIVED A SPECIFIC ITEM TWICE, WHAT CAN I DO?
We deeply apologize if you received an item twice or if your box is missing a specific item that should be included in the box you pre-ordered. We do our best to always double check all of our orders before they dispatch but mistakes may sometimes happen. We do take pictures of all individual packages before we dispatch them, as this helps us keep track of what items each customers has previously received. If for any reason you are missing or have received an item twice please contact us via our contact form and we will be more than happy to correct our error.
- MY BOX WAS LOST DURING TRANSIT, WHAT ARE MY OPTIONS?
Boxes that are lost by the postal service can not be refunded or exchanged by us, but we do add insurance on all domestic and international boxes in case any of them become lost by the postal service. These protects both our customers and us by being able to ask the postal service for a claim. Please understand claims are not possible to obtain until the post office itself has marked such package as 'missing'. The insurance added in each box will fully cover the package cost but it will not cover any shipping.
- MY BOX WAS STOLEN UPON DELIVERY, WHAT SHOULD I DO?
All domestic and international box pre-orders are dispatched with tracking numbers. If your box has been stolen from your home or mail box upon delivery please contact your local post office right away. We do not have any special access or connections to any postal service upon dispatch, and we can not refund or exchange any stolen packages once they been marked as delivered by the postal service.
Please do not contact us about where you want your package placed upon delivery, such as back door, front door etc. As that's something only your local post office has access to do, and we are not associated with their delivery service to make any type of special requests.If you have any questions or concerns after reading all of our information please contact us at any time, thank you!