Have any questions or concerns? Contact us here at any time. Expect 2-4 days to receive a reply during normal work days and 6-8 days during convention season. If you want to know the status of a package please login into your account and check the status. If order does not have a tracking number it means it has not shipped yet. If you placed a pre-order double check release date and estimated arrival date to our warehouse. Packages may take up to one week to ship after arrival to our warehouse due to sorting and pre-packing.