BISHIEB❤X FREQUENT ASKED QUESTIONS
GENERAL QUESTIONS: GIFT'S, SUBSCRIPTIONS, PAYMENTS
- WHAT KIND OF ITEMS ARE INCLUDED INSIDE THE BISHIEB❤XES?
BISHIEB❤XES vary from: kuji event goods, all types of medium and small figures, towels, plushies, bags, posters, folders, rubber straps, key-chains, acrylic charms, yaoi doujinshi or manga in Japanese (not English), and many more items. Please know depending on which box size you get all items can vary in quantity and type.
- WHAT KIND OF ITEMS ARE INCLUDED WITH THE FREE GIFT THAT'S ADDED IN EVERY BOX?
There will be all kinds of gift mixes we are planning to do every month. The free gift we send with every box does not mean it will specifically be an anime gift. As we want to be able to add other misc items that our customers have requested, such as: small ita bags, accessories, pouches, and other cool usable items. We will sometimes just add an extra anime gift when we can but over all the gift option can be anything we chose for that month.
- DO YOU DO SUBSCRIPTIONS, AND CAN I SEND A BOX AS GIFT TO SOMEONE ELSE?
We no longer do any subscriptions due to the limitation of some exclusive event items we get every month and can only sold a specific amount every month. If you wish to buy a box for someone else please insure that the 'Shipping Address' is destined to the person you're sending the gift to, and the billing address is sent to your account. We also suggest marking in the notes section that you wish to send this to someone as gift in order for us to insure that it's being sent to the right person.
- WHAT CURRENCY WILL I BE CHARGED IN, AND WHAT PAYMENTS DO YOU ACCEPT?
All orders are processed in U.S dollars. We accept Visa, MasterCard, American Express, Discover, PayPal and any other major credit or debit cards.
- HOW CAN I CLAIM MY SMALL FREE BIRTHDAY GIFT OPTION, DURING MY BIRTH MONTH?
In order to claim a small gift on the box that is being released the same month as your birthday you must post this on the Notes section. This box is found when you click 'View Cart' there you must add your full birth date. Please know this can only be claimed once a year, and only on your birth month. We do keep track on each customers birthday claim and we do not do multiple birthday gifts a year.
To claim your free birthday gift you must do so with a pre-ordered box of the same month as your birthday. We do not send free birthday gifts without the purchase of any of our boxes. Please keep this in mind before claiming a free birthday gift.
If your birthday has passed we can not send a birthday gift either so please insure that you're claiming your gift on the right month. For Example: if you place a pre-order for a January box back in December of the past year when pre-order were open and your birthday is on January this is acceptable to claim your gift. If your birthday is on a difference month than the box you're pre-orders or it has past you can not claim a birthday gift. We strongly suggest contacting us at any time to insure you're claiming your birthday gift on the right time and with the right box if any of this information doesn't properly explain, thank you!
- WHAT KIND OF ITEMS CAN I GET AS MY FREE BIRTHDAY GIFT?
There is a ton of options and we will chose the best one for you, this items can vary from a free anime gift, accessories, or any other small items that qualify. Basically you can get almost about anything, but we will insure that it is something cute! We do not accept any sort of requests as every month we have different items, we apologize!
- HOW CAN I CHANGE MY SHIPPING ADDRESS OR EMAIL INFORMATION?
Log in, click on My Account and then edit Shipping Address or Email. If you do not have an account we strongly suggest opening an account to keep track of all your past and future orders placed with us. This also insures you have a tracking number attached to your orders upon dispatch.
- I ALREADY PLACED A PRE-ORDER BUT I DID NOT MAKE AN ACCOUNT, WHAT CAN I DO?
Please contact us via our contact form and we can send you an Account Invite to the email you placed your pre-order with. This will send you an email and you will be able to activate your account with your own personal login information.
RETURNS, EXCHANGES & REFUNDS: LOST & DAMAGED PACKAGES
- CAN I CANCEL MY BOX?
We can not cancel any boxes once they have been pre-ordered as we purchase all items that go in them a month in advance. Please insure that you wish to order before placing any orders with us.
- I DO NOT THINK THE BOX IS WORTH THE PRICE OF IT, CAN I GET A REFUND?
We are very sorry if you feel this way, but we do not do refunds. We do our very best to bring as many popular items and exclusive items from Japan in every single box as possible every month. If you feel like our boxes are lacking we are more than happy to accept any constructive criticism to understand what we could do to make them better. All prices in our boxes are chosen very wisely upon the amount and type of items sent in each box. We import all these items straight from Japan and that is very costly as international shipping is very high and we only do Express Mail to insure we don't have any lost or missing packages.
- HOW DO YOU DETERMINE PRICES IN EACH BOX?
The price of each box has been determined as the following:
- Price of items with their shipping + tax included as Japan charges taxes per every item. Japan also does months in advance pre-orders and in order for us to get exclusive items we always have to placed pre-orders with companies at least 3-6 months in advance for some items. We do a lot of future planning and spending in order to bring exclusive items upon released date for all of our loyal customers. Since once released it's very hard or sometimes impossible to get some of those items again because they are sold out or no longer available.
- PayPal or card transaction fees, this fees are taken automatically when you pay and do not go to us.
- Business supplies, marketing, novelty items (when included) Artist and Graphic Designer commissions, and monthly fees to keep our main website running.
- The small amount left goes to staff members as payment for their hard work, and time spent updating, packing, shipping and any other work related jobs they have done during the month.
If after reading this you still feel as our boxes are still not worth the money we are charging for we deeply apologize and we respectfully suggest to not pre-order any of our boxes to avoid any future problems. We will keep working hard and we completely understand that it is impossible to make all customers happy but we still wish to make as many loyal customers as we can happy with each and every box they order from us.
- I DO NOT KNOW OR LIKE SOME OF THE CHARACTERS GOODS I RECEIVED, CAN I GET A REFUND OR EXCHANGE?
We deeply apologize if you received items you do not like or characters you don't know. All of our boxes are mystery boxes with multi-fandom goods and the possibility of getting something from a series you don't know or like is very high. We strongly recommend NOT pre-ordering any of our boxes if any of the following reasons apply to you:
- Do not like blind or mystery boxes, multi-fandom boxes, or expect to get items from only one specific series. We do not do only one series boxes, or mostly only one series boxes.
- Do not like getting goods from shows you have not seen before, or less popular characters from a show. We do our best to always mix popular and less popular characters in every box to insure everyone gets a chance at something good. But because Japan mostly does blind packs or boxes we can not specifically chose only popular characters all the time.
- Do not like getting smaller or different types of items such as rubber straps, key-chains, posters, folders, charms, or any other item that falls under this category.
- Do not like Japanese Yaoi doujinshi or Manga (this only applies to boxes that are chosen with the Yaoi option only). This also applies to parings of any show. We do our best to always get as many doujinshi or manga from popular series, but it's always possible to receive something that you don't ship or like. If you feel uncomfortable by this please chose a box without the Yaoi option included. This also does not guarantee that every single doujinshi or manga will be R18+ as it's also possible to get a PG13+ depending on what's on the best selling selection every month. Yaoi Doujinshi or Manga can and will include very mature subjects that may trigger or offend some, if there are any of sub-genres that you do not like, we strongly suggest not adding the Yaoi option. You must also be 18 years or older to pre-order any of our boxes with the Yaoi option included. The Yaoi option does not mean all or mostly all items will be Yaoi related, this only means that at least one or more will be Yaoi related depending on our options for the month.
If you pre-order any of our boxes and contact us for any of the following reasons listed we will not exchange or refund your box. Please insure that you're okay with getting multi-fandom merchandise from new and older shows, even if some are from shows you have never seen before. We do not wish to make anyone unhappy or upset, so please read all of our information before placing a pre-order, thank you!
- MY BOX HAS A DENT OR IS DAMAGED ON THE OUTSIDE, CAN YOU CHANGE IT?
Please keep in mind that our boxes are primarily designed for shipping and protective surrounding only, we do not offer replacements for any damage on the outside of the box.
- MY BOX WAS LOST OR STOLEN, WHAT SHOULD I DO?
Boxes that are lost by the postal service can not be refunded, or exchanged. We highly suggest that you always place the correct shipping address in every single box to avoid lost packages. If you live outside of the United States and your box has not arrived within a month please contact your local post office to find out more about it's status. All boxes, including international orders are sent with tracking numbers. If your box has been stolen from your home or mail box please contact your local post office right away. We can not be held responsible for stolen packages upon delivery or customs processing.
- I HAVE A MISSING ITEM OR RECEIVED A SPECIFIC ITEM TWICE, WHAT CAN I DO?
We deeply apologize if you received an item twice or if your box is missing a specific item that should be included in the box you pre-ordered. We do our best to always double check all of our orders before they go out but mistakes can sometimes. We do our best to take pictures of all packages before we dispatch them, as this helps us keep track of what items customers have received. If for any reason you are missing or have received an item twice please contact us via our contact form and we will be more than happy to correct our error.
SHIPPING & TRACKING: INTERNATIONAL CUSTOMS
- WHEN WILL MY BISHIEB❤X SHIP?
We dispatch boxes the month after we close pre-orders at the end of each month. If you pre-ordered a February box back in January then you will receive by the end of February. All pre-orders are open one full month in advance, please take this into careful consideration before ordering any of our boxes as we do not ship them right after a pre-order is placed.
- DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide. Shipping will automatically be calculated upon checkout depending on your location. All packages also include tracking upon dispatch. Please wait at least 24-48 hours to see new updates in your tracking number.
- ONCE MY BOX SHIPS, HOW LONG WILL IT TAKE TO ARRIVE?
If you're located in the United States and received a shipping notification please expect a wait time of 2-5 business days to receive your box. During major holidays post offices often close and this can make boxes take a few days extra to arrive. We ask everyone to be patient, specially during Winter season since all packages are delayed Worldwide due to a lot of shipments going out at the same time.
If you're located outside of the United States and receive a shipping notification please expect a wait time of 2-3 weeks to receive your package. International packages may be delayed by customs in your country and they often hold specific packages longer than others. This is something we have no control over and we deeply apologize. We are also not responsible for any associated import fees that customs may charge to receive your package as we can not under value packages or send as Gift option. We apologize for the inconvenience this might cause to any of you.