FREQUENT ASKED QUESTIONS
WHAT CURRENCY WILL I BE CHARGED IN, AND WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
All orders will be processed in U.S Dollars. We accept Visa, MasterCard, American Express, Discover, PayPal, and any other major credit or debit card.
WHEN WILL I BE CHARGED?
Payment is due upon checkout on all orders including pre-orders.
HOW CAN I CHANGE MY SHIPPING ADDRESS OR EMAIL INFORMATION?
Log in, click on My Account and then edit Shipping Address or Email. If you do not have an account, we strongly suggest opening an account to keep track of all your current and future orders. Having an account can also help you check the tracking numbers once your order has been shipped. If for any reason you are unable to change any personal information, please contact us and we will help you change it.
I ALREADY PLACED A PRE-ORDER BUT I DID NOT MAKE AN ACCOUNT, WHAT CAN I DO?
Please contact us via our contact form on this website and send us your first name, last name, shipping address, and order number to verify your identity. Once we can verify your information, we can send you an Account Invite to the email you placed your order with.
BISHIEBOX MYSTERY BOXES
WHAT KIND OF ITEMS ARE INCLUDED INSIDE THE MONTHLY BISHIEBOX?
BISHIEBOX may vary from Ichiban Kuji (lottery) event goods or Japanese anime store goods. Such as small figures, towels, plushies, bags, posters, folders, rubber straps, key-chains, and acrylic charms. The Yaoi mystery boxes include 18+ doujinshi/manga in Japanese (Not English) unless stated otherwise. Items usually change when we open pre-orders for boxes. Since we do a high volume of conventions during the year, we are unable to open mystery boxes every month.
DO YOU ACCEPT SUBSCRIPTIONS?
No, we no longer accept subscriptions due to the limitation of some exclusive event items we get from Japan. When you pre-order a box, you will only be charged for that month's box. You will not be automatically charged for any future boxes.
MAY I SEND A GIFT BOX TO SOMEONE ELSE?
If you are pre-ordering a box for someone else, please ensure that the 'Shipping Address' matches the address of the person you're sending the box to and that the 'Billing Address' matches your personal information. We strongly suggest adding a note that it is a gift box so we can ensure it is shipped to the correct address.
HOW DO I CLAIM MY FREE BIRTHDAY GIFT?
In order to claim a small birthday gift with your box, your birth date has to be on the same month as that box you pre-order. For example, if your birthday is in the month of January you must pre-order the January box. We usually open pre-orders for each box a month in advance. If you claim your birthday gift in a different month from your birthday, it will not be honored.
We do not add free birthday gifts to boxes that are being pre-ordered for someone else, we apologize for the inconvenience. Birthday gifts can only be claimed once a year, and only on your birth month. Birthday gifts are only included with the pre-order of our monthly boxes. Birthday gifts may not be claimed with any other purchase from our in-stock or pre-order section.
WHAT KIND OF ITEMS CAN I GET AS MY FREE BIRTHDAY GIFT?
Gift items may vary from anime accessories, small figures, key-chains, rubber straps, or any other small items that qualify. We do not accept specific requests.
I DO NOT THINK THE BOX IS WORTH THE PRICE, CAN I GET A REFUND?
We apologize, but we do not give refunds for this reason. We do our best to bring as many popular and exclusive items from Japan for every box we create. We fully understand our boxes may not be for everyone, especially those who do not like blind/mystery items. If you feel like our boxes are lacking something specific, we are more than happy to accept any constructive criticism to learn and understand what we could do to make them better.
Our box prices are decided upon the quantity and type of items that are added for that month. All goods are imported from Japan and that becomes very costly. International shipping is also very high and in order for us to ensure the safety of all our orders, we only have packages ship with tracking and insurance via EMS.
HOW DO YOU DETERMINE PRICES FOR YOUR MONTHLY BOX?
Our monthly box price is determined by the following expenses:
Price of each item with their shipping and tax included. Many Japanese stores and events open pre-orders months in advance and in order for us to guarantee exclusive items, we must place pre-orders with these companies at least 3-6 months in advance. We do a lot of future planning and business expenses in order to bring exclusive items upon release date. Many of the items we pre-order in advance usually become sold out in Japan as soon as they are released to the public and we wish to avoid such situations by waiting to order until then.
Other expenses included are PayPal or card transaction fees, these fees are taken out automatically when you pay for your order and do not go to us. Business supplies, marketing, novelty items, Artist Illustrations, Graphic Designer, Website Designer, business subscriptions and other monthly fees that keep our website active and running all year long. The profit that is left goes to our members as payment for their hard work and the time they have spent everyday updating, packing, shipping, and doing any other work-related tasks to keep our company running.
If after reading this information you still feel that our boxes are not worth the money we are charging, we deeply apologize and we respectfully suggest to not pre-order any of our mystery boxes to avoid any future issues.
BISHIEBOX RETURNS, EXCHANGES & SHIPPING
I DO NOT KNOW OR LIKE SOME OF THE CHARACTER GOODS I RECEIVED, CAN I GET A REFUND OR EXCHANGE?
We deeply apologize if you receive goods you do not like or characters you don't know. All of our mystery boxes with multi-fandom goods and the possibility of getting something from a series you don't know or like is very high. We strongly recommend that you Do Not pre-order any of our boxes if any of the following applies to you:
- Do Not like blind or mystery boxes, multi-fandom goods, or expect to get goods from only a specific series. We rarely make specific fandom boxes.
- Do Not like getting goods from shows you have not seen before, or less popular characters from a show. We do our best to always mix popular and less popular characters in every box to ensure everyone gets a fair box. Most Japanese stores sell blind packs only and we can not specifically choose only popular characters all the time.
- Do Not like getting smaller or different types of goods such as rubber straps, key-chains, posters, folders, charms, or any other goods that fall under this category.
- Do Not like Japanese Yaoi doujinshi or Manga (this only applies to boxes that include the Yaoi option). This also applies to pairings of any show. We do our best to always get as many doujinshi/manga from popular series, but there will always be a possibility to receive something that you don't ship or like. If you're uncomfortable by this, please choose a box without the Yaoi option. Yaoi Doujinshi or Manga can and will include very mature subjects that may trigger or offend some, if there are any sub-genres that you do not like, we strongly suggest not choosing that option. You must also be 18 years or older to pre-order any of our boxes with adult themes. The Yaoi mystery boxes do not include only BL goods.
If you pre-order one of our boxes and contact us for any of the following reasons listed we will not exchange or refund your box. Please ensure that you are okay with getting multi-fandom merchandise from new and older shows, and have read all of our information before contacting us or pre-ordering.
WHEN WILL MY BOX SHIP?
All pre-orders open one month in advance and in some rare occasions open mid-month or only a few weeks, please take this into careful consideration before ordering any of our boxes as they are not dispatched right after a pre-order is placed.
BISHIEPRO ART & MYSTERY BOXES
WHAT IS BISHIEPRO?
BISHIEPRO is our official Art Studio that we opened in August 2019. The studio was created to make Original & FanArt artworks for BISHIEBOX and for the Artists personal interests. We will sometimes have mystery or themed boxes open for pre-order. All sales and funds will be used to pay both the Designer and Illustrator as well as to create new additional works for the future.
CAN I CANCEL MY ORDER?
Orders can only be canceled if they have not been shipped. Once an order has been shipped we are unable to cancel or refund any orders. A cancellation fee may apply if cancellation is placed long after order placed. To learn more please read our Sale Terms before ordering.
SHIPPING & TRACKING
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide! Shipping will automatically be calculated upon checkout. All packages will also include tracking upon dispatch. Please wait at least 24-48 hours to see an update on your tracking once you receive it via email.
ONCE MY ORDER SHIPS, HOW LONG WILL IT TAKE TO ARRIVE?
If you're located in the United States and have received a shipping notification please expect a wait time of 3-5 business days to receive your box. During major holidays, postal offices often close and this can make boxes take a few extra days to arrive. We ask everyone to please be patient, especially during the winter season since all packages are delayed worldwide due to the busy season.
If you're located outside of the United States and have received a shipping notification please expect a wait time of 2-3 weeks to receive your package. International packages may sometimes be delayed by customs depending on your country's policy, and they will often hold specific packages longer than others. This is something that we do not have control over and we deeply apologize for any inconvenience this may cause you. We are not responsible for any fees that your customs may charge upon receiving your package. Each country is different with their customs.
LOSS, DAMAGE & MISSING PACKAGES
MY BOX/ENVELOPE HAS A DENT OR IS DAMAGED ON THE OUTSIDE, CAN YOU EXCHANGE IT?
We apologize if your package was damaged whilst in transit. Please keep in mind that our boxes are only designed for shipping and protection of your order only, we do not offer replacements for any damage on the outside of the boxes or packaging.
I HAVE A MISSING ITEM OR RECEIVED A SPECIFIC ITEM TWICE?
We deeply apologize if you received an item twice or if your order is missing a specific good that should be included in the order you placed. We do our best to always double-check all of our orders before they dispatch but mistakes may rarely happen. If for any reason you are missing or have received an item twice please contact us via our contact form and we will be more than happy to correct our error.
MY ORDER WAS LOST DURING TRANSIT, WHAT ARE MY OPTIONS?
Shipments that are lost by the postal service cannot be refunded or exchanged by us. You must contact your local post office with your tracking number and open a claim for your lost package. If you require any information from us please contact us and we will assist you in any way we can.
MY PACKAGE WAS STOLEN UPON DELIVERY, WHAT SHOULD I DO?
All domestic and international orders are dispatched with tracking numbers. If your order has been stolen from your home or mailbox upon delivery please contact your local post office right away and file a police report. We do not have any special access or connections to any postal service upon dispatch, and we can not refund or exchange any stolen packages that have been marked as delivered by the postal service.
Please do not contact us with requests of where you want your package placed upon delivery such as; the back door, front door, patio, etc. That's something only your local post office has the ability to do, and we have no jurisdiction over.