All orders placed are final, please be aware of this before placing a pre-order or in-stock order. Currency for all payments processed is made in U.S Dollars. We accept Visa, MasterCard, American Express, Discover, PayPal, and any other major credit or debit card.
By placing an order with us you agree to all of our terms of service including; waiting period during pre-orders, shipping and dispatch process. All the information located on our website must be carefully read if you're a first time customer or a returning customer as many changes have been made. All items priced will vary depending on popularity and demand.
ELIGIBLE FOR A REFUND:
- An item/s you order sold out and can no longer be shipped to you.
- Inventory problems, lost package within our warehouse before shipping, computer errors, shipping errors.
NOT ELIGIBLE FOR A REFUND:
- Not reading our terms of service, shipping policy, not abiding the waiting period for pre-orders or in-stock orders.
- Not reading the product/s descriptions or estimated dispatch dates. The waiting process for in-stock items varies depending on our convention schedule, and holiday schedule. Please check our social media and update page for schedule information.
RETURNS & EXCHANGES
- Returns and exchanges are not accepted unless you received the wrong order or items.
- BISHIEBOX & BISHIEPRO are not responsible for any lost packages, misplaced packages, or delivery failure by the post office. Please contact them directly with your tracking number if your package has been lost, stolen, or not delivered. Once packages have left our warehouse we can not be held responsible for the post office handling and delivering packages.
- Packages that require extra shipping protecting are packed with stuffing, cardboard, and extra tape to avoid damage of items inside depending on the type of item. Special packaging options are also available upon request.
If your cancellation is accepted for your order you must contact us directly with the order number, first and last name, and the email the order was placed with. Please take into consideration that cancellation fees will apply with any cancellation request.
- 10% Cancellation fee will be deducted from total order amount if your order has not been dispatched yet.
SHIPPING & OTHER FEES
Shipping, taxes and any other applicable fees will be automatically calculated upon check out. The tax rate has been automatically added to the current state our business resides.
We do not accept any hold requests for any of our products items. Please do not contact us asking us to hold any items. All items listed are available via first come first serve option only. There is an option for being notified first before the general public by signing up on our mailing list.
DISPATCH & ARRIVAL
All orders are packed and dispatched from Monday to Friday. If you place an order during the weekend you won't have your package shipped to you until the following weekend, please keep this under consideration before ordering. Pre-order items will not be shipped until the date they arrive. Check estimated dispatch dates for pre-orders before placing your order.